Shipping policy

At Baked, we are committed to delivering your treats safely, fresh, and on time. Please read our shipping policy carefully to understand how we handle your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Handmade and perishable nature of our products means we take extra care to ensure quality before shipping.

  • You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Methods & Delivery

  • We offer standard and express shipping options at checkout.

  • Delivery times may vary based on your location:

    • Local Shipping: 1–3 business days

    • National Shipping: 3–7 business days

    • International Shipping: 7–14 business days (if applicable)

  • Please note that delivery times are estimates and may be affected by factors outside our control (weather, carrier delays, holidays).

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address and shipping method chosen.

  • Occasionally, promotional discounts may include free or reduced shipping.

4. Packaging & Handling

  • Every order is carefully packaged to ensure freshness and prevent damage during transit.

  • Perishable items are shipped in insulated packaging when necessary to maintain quality.

  • We are not responsible for damages caused by carriers, but we will assist in resolving any issues reported.

5. Shipping Restrictions

  • Customers are responsible for providing accurate and complete shipping addresses.

  • Orders sent to incorrect addresses due to customer input may incur additional shipping charges or delays.

  • Certain locations may have restrictions on delivery; any limitations will be noted at checkout.

6. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.

  • Use this tracking number to monitor your shipment and estimate delivery times.

7. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us immediately at connor@hostees.co.uk.

  • We will work with the carrier to investigate and provide a replacement or refund if the claim is approved.

  • Claims must be reported within 48 hours of receiving your order.

8. Contact Us

For any shipping-related inquiries, please reach out to us:

Email: connor@hostees.co.uk
Address: [Insert business address here]