Refund policy
At Baked, we are committed to creating premium, high-quality treats that bring joy to every bite. We take pride in crafting each product with care, using the finest ingredients to ensure that your experience with our desserts is nothing short of delightful.
Because our products are handmade, perishable, and infused, we have special considerations regarding returns and refunds. Please read our policy carefully to understand your rights and how we handle issues related to your order.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or does not match the description provided at the time of purchase, we want to make it right. Please contact us within 48 hours of receiving your order so we can resolve the issue promptly.
Steps to request a replacement or refund:
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Email us at connor@hostees.co.uk with your order number, details of the issue, and a photo of the product.
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Our team will review your request and respond within 2 business days.
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If approved, we will offer a replacement or refund to your original payment method, depending on availability and your preference.
Important Considerations
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Products cannot be returned or refunded due to change of mind, taste preference, or if they have been opened or partially consumed.
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Shipping delays, mishandling, or damages caused by third-party carriers are outside of our responsibility.
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Refunds will only be processed for verified claims where the product was received in a damaged or incorrect condition.
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All decisions regarding refunds or replacements are at the discretion of Baked, with the goal of ensuring fair and satisfactory outcomes.
Our Commitment to You
At Baked, we value our customers above all else. Our mission is to ensure that every purchase you make brings happiness and satisfaction. If you experience any issues with your order, we encourage you to contact us immediately at connor@hostees.co.uk, so our dedicated support team can assist you.
We strive to provide a stress-free, positive experience with every order, maintaining the quality, care, and joy that define the Baked brand.